Can I choose which item to get for free with my reward points?
Member can redeem for any item of their choice
Can I claim my loyalty points later after I purchase?
No, you can only collect the points for the purchase if you scan your Bateel rewards QR code at the time of purchase inside the restaurants/boutique or when placing a pickup or delivery order on the App.
Will I be able to redeem/collect points in all the restaurants?
You can redeem/collect points at any restaurant, excluding Airport restaurants, franchise stores outside UAE and KSA or if otherwise stated in the T&Cs.
Will I be able to collect points on Bateel loyalty orders app?
Yes, you can collect points on Bateel loyalty app but only if you order via the Bateel loyalty app. (this feature might not be available in all cities, countries or in the beginning,)
You cannot collect points when ordering through Talabat, Careem, Deliveroo, Insta shop, Noon.
Where to contact in case of issues with the delivery orders?
Bateel call center is operational daily between 7:30 am to 10:30, you can call us at 800 BATEEL (228335) or what’s app at +971 56 522 1237
What payment options are available through mobile application ordering?
You can choose to pay online using your credit card or pay cash on delivery
I am facing trouble in creating the account.
When downloading the Bateel app, you will be taken through an easy account registration process and in case you didn’t sign up the first time, you can create a new account in the ‘profile” section that’s available in the app’s menu. If you continue facing the same issue, please contact us on info@bateel.com
I’m facing trouble in logging into my account
Kindly ensure you are connected to the internet, your Bateel app is updated, login details are verified and if you continue facing the same issue, please contact us oninfo@bateel.com
What happens if I scan and I do not collect points?
The Bateel loyalty program has been designed to automatically update points on scanning at the restaurant or when placing a delivery order. However, if you’re facing any problem, please contact us on 800 BATEEL (228335) or email us at info@bateel.com
What happens if my reward points disappeared?
Please ensure your app is updated at all times. If you still face any technical issues while using the Bateel App, please contact us on 800 BATEEL (228335) or email us at info@bateel.com
What should I do if an error occurs on the app?
Please contact us on 800 BATEEL (228335) or email us at info@bateel.com
