Bateel Test Product English KSA

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E-mail

Contact Phone Number

Additional Information

Delivery Details

3-Hour Delivery on selected items.

Personalization and Catering available at checkout.

Shipping & Delivery

Processing Time

Bateel utilizes priority shipping to deliver your order within 3-5 working days.

All orders are processed within 24 hours of order acceptance (Monday to Friday, excluding holidays).

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Certain delays make occur due to situations beyond our control. To track your order, please contact our customer care team via email customercare@bateel.com

Shipping rates

Bateel has a variable shipping fee depending on the delivery destination and size of the order.

To find out exact shipping costs, please add your desired items into the cart and indicate delivery address to your basket. The final shipping fee will be calculated at the checkout.

In case of any exchange/cancellation queries, kindly go through our Returns & Refunds page.

For multiple delivery enquiries, kindly send an email to customercare@bateel.com

About the Product

Test product

Secure Payment

Credit card, debit card or Paypal

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Returns Policy

All products are guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact customercare@bateel.com within 48 hours of order receipt, with a detailed description and photograph(s), for a replacement or exchange claim. Due to the perishable nature of our products, all requests submitted without proper supporting documents will not be eligible for re-shipment. Bateel reserves the right to limit replacements.

Bateel is not responsible for failed deliveries when:

An incorrect or outdated address is provided
The recipient is not available
An amended/new delivery address is not provided within 24 hours of the first delivery attempt

Orders that are returned or diverted due to incorrect addresses, will be subject to additional charges based on the courier in the destination country.

Replacements Refunds

All replacement requests must be made within 48 hours of order receipt, by contacting our customer care team at customercare@bateel.com Once the request has been received and approved, the replacement item(s) will be shipped within 2-5 working days. In case a replacement is not possible, a refund will be issued through the original payment method. Refunds can take from 10 to 30 working days to be reflected in your account. For a replacement or refund to be issued, at least one of the following conditions must apply: